Frequently Asked Questions
Answers to some of the most frequently asked questions we receive from our readers.
SUBSCRIPTIONS AND CUSTOMER SERVICE
Q: How do I contact Customer Care? I have a question about my subscription.
A: If you have questions regarding your subscription, renewals, gifts, payments, account information and other inquiries, please email hello@herumbrellamagazine.com.
Q: What is Her Umbrella Magazine?
A: Her Umbrella Magazine is a quarterly magazine sold online at www.herumbrellamagazine.com. Our magazine features informational and inspirational articles from business women all over Australia.
Q: I just sent in my payment. Why am I still getting subscription reminders in the mail?
A: We apologize if you’re getting Magazine reminders of your subscription expiring. If you have additional questions, please email hello@herumbrellamagazine.com.
Q: Where can I purchase a single issue, or a back issue?
A: Her Umbrella Magazine are not sold on newsstands, but you can purchase single issues while supplies last by visiting https://www.herumbrellamagazine.com/subscriptions.
Q: My magazine is late. What should I do?
A: Magazines arrive at different times, and it’s possible that you could receive yours up to two weeks later than a friend. If your magazine is consistently late, it’s usually a post office issue, so check with your local office. If you believe it’s something on our end, please email hello@herumbrellamagazine.com .
Q: I would like old magazines for my school, church or community group. Can you help?
A: Unfortunately, we don’t have a large backlog supply of magazines, so we are unable to accommodate these requests.
Q: I saw a photo in Her Umbrella and would like a copy. Can I get one?
A: We obtain rights for Her Umbrella ’s use of photographs, but not to give out copies, prints or digital files of these photos. If the image in question is a professional photo, you might locate the name of photographer in the credit line, sometimes found in small vertical print along the centre fold of the magazine. Do an internet search for their website or agency, and you may find that by contacting them directly, they are willing to sell you a print.
Q: I’m looking for a story from an old issue of Her Umbrella . Can you help?
A: Unfortunately, we don’t have the resources to track down old stories.
Q: I read an article and would like to contact the author. Could you send me his or her address?
A: Sorry, but we’re unable to give out contributors’ addresses. You can however find their websites and social media pages attached to their articles or on our Contributors page https://www.herumbrellamagazine.com/contributors
SUBMISSION GUIDELINES:
Q: How can I submit an article to Her Umbrella Magazine?
A: Her Umbrella's mission is to provide informational and inspirational articles to business women to remind them that they are not alone in their entrepreneurial journey. If you share our mission and would like to contribute an article and share your insight in any of the following categories, please contact us at: Hello@herumbrellamagazine.com.
Q. What kind of articles does Her Umbrella accept?
A: We would love to hear from all of you but we do have a few guidelines. We accept articles in the following categories :
· Women in Business
· Start Ups
· HR
· Finance
· Fashion and Beauty
· Health and Wellness
· Technology
· Home and Lifestyle
· Leisure and Travel
· The Arts
· Mindset
Contributors should have expertise in their respective fields. All content must be your own work and any references must be appropriately cited.
Q: What’s the best way to share my story or photos with you?
A: Submit online at https://www.herumbrellamagazine.com/apply-to-contribute. Be sure to include your full contact information. Also, photo files need to be JPEG files that are 1 MB in size or larger. If you would like us to consider your story, photos, illustrations or other materials, please read the complete list of submission guidelines.
Q: I submitted a story a while back, but I haven’t heard anything. Why?
A: We get dozens of submissions each week, and although we wish we could respond personally, it’s just not possible because we have a very small staff. We do read our submissions, and everything—published or not—contributes toward making Her Umbrella a unique reading experience.
We plan our magazine far in advance, so we often keep material on file for several months. If your submission is seasonal, we may keep it to consider for the appropriate issue next year. We do evaluate submissions very carefully. Unfortunately, there isn’t enough space in the magazine to print and share all of them with our readers.
Q: I have a comment, not a story. How should I send it?
A: Email your comment to us at herumbrellapr@outlook.com